SEE GHANA DMC – INBOUND B2B TERMS & CONDITIONS
Version 1.2 – December 2026
Applicable to all inbound FITs and Group Services provided by See Ghana DMC (a subsidiary of Adansi Travels Ltd)
These Terms & Conditions govern all inbound arrangements provided by See Ghana DMC for international travel agents, tour operators, wholesalers, consolidators, and B2B partners (“Agents”).
By confirming services, the Agent agrees to these terms.
0. Definitions
- “Agent” – Any international tour operator, travel agency, wholesaler, OTA, or corporate travel partner booking through See Ghana DMC.
- “Client / Traveler” – The end customer or passenger(s) traveling on services booked by the Agent.
- “FIT” – Fully Independent Travel arrangements for 1–9 travelers.
- “Group” – Bookings of 10 or more travelers moving on the same itinerary.
- “Supplier” – Hotels, lodges, airlines, transport companies, restaurants, attractions, event venues, and third-party service providers.
- “Services” – Accommodation, transfers, tours, meals, experiences, guides, and logistics arranged by See Ghana DMC.
- “Amendment” – Any change to itinerary, dates, travelers, accommodations, or services.
- “Force Majeure” – Extraordinary events outside reasonable control, including natural disasters, political unrest, pandemics, road closures, or supplier bankruptcy.
1. Scope of Services
See Ghana DMC provides inbound destination management services including:
- Accommodation reservations
- Airport transfers & transport logistics
- Multilingual guiding (English & French)
- Cultural, leisure, heritage, corporate & educational experiences
- Activity & excursion coordination
- Meal arrangements (when applicable)
- 24/7 operational support
Actual inclusions/exclusions appear in Appendix A and may vary per itinerary.
2. Booking & Confirmation
A booking is confirmed when:
- The Agent accepts See Ghana DMC’s quotation
- Deposit or agreed payment is received
- Written confirmation is issued
Rooming lists, arrival details, dietary needs, medical notes, and special requests must be shared early to avoid supplier penalties.
3. Payment Terms (Flexible B2B Model)
Standard Payment Structure
- 20% Deposit – To secure rooms & services
- 40% Payment – Due 45 days before arrival
- 40% Final Payment – Due 15 days before arrival
Bookings made within 30 days require full payment on confirmation.
Flexible Partnership Options
Available for long-term and trusted agents:
- Reduced deposits
- Extended payment periods
- Seasonal adjustments
- Deferred balances
- Credit facilities for series groups
All must be agreed in writing.
Supplier Terms Take Precedence
Where suppliers require:
- 50–100% guarantee
- Non-refundable blocks
- High-season surcharges
These terms will override See Ghana DMC policies and will be communicated before confirmation.
Payment Methods
- Bank transfer (preferred)
- Credit card (3% surcharge applies)
- All international transfer fees borne by the sender
Deposit & Confirmation
- 20–30% non-refundable deposit secures all bookings
- Services may be released if deposits are delayed
4. Rates Policy
- Rates are quoted and payable in USD unless stated otherwise
- Rates include applicable taxes & service charges
- Transfer fees are the responsibility of the sender
- No receiving bank fees charged in Ghana
- Government-imposed increases (taxes, fuel, park fees) apply to new bookings
- Confirmed and paid bookings remain protected from increases
5. Cancellation Policy (Soft, Agent-Friendly)
All cancellations must be emailed to:
sales@seeghanadmc.com | eben@seeghanadmc.com
Standard Terms
- 45+ days: Refund less supplier penalties
- 31–44 days: Up to 40% fee
- 15–30 days: Up to 60% fee
- 0–14 days / No-show: Up to 100% fee
Refunds are processed within 30 days.
Flexible Options
Where possible, See Ghana DMC will:
- Negotiate penalty reductions
- Offer future travel credits
- Permit name substitutions (up to 10 days prior)
- Support date/itinerary changes
6. Booking & Hotel Policy
- Hotels listed are subject to availability
- Equal or superior alternatives will be provided at no extra cost
- Final hotel list provided upon confirmation
7. Children Policy
- Maximum 2 children may share with parents (per room configuration)
- 0–5 years: Free, no extra bed
- 6–11 years: 50% of adult rate when sharing with two adults, no extra bed
- 12+ years: Full adult rate
- Age verified based on passport on arrival
8. Amendments by Agent
- Minor adjustments allowed up to 7 days prior
- Major changes may incur supplier penalties
- Replacement travelers accepted (subject to supplier approval)
9. Amendments by See Ghana DMC
DMC may adjust services due to:
- Operational issues
- Weather
- Safety
- Supplier changes
If 10% or more of itinerary is affected, Agent may:
- Accept changes
- Request new dates
- Receive refund of unused services
10. Supplier Policy Precedence
Supplier rules (penalties, blackout dates, surcharges) override DMC terms where applicable.
11. Agent Responsibilities
Agent must:
- Provide accurate passenger data
- Communicate itinerary details correctly to clients
- Ensure clients have passports, visas, and vaccinations
- Manage client-side payments
- Avoid overpromising services
12. Liability
See Ghana DMC is not liable for:
- Airline delays
- Immigration refusals
- Weather disruptions
- Medical conditions not disclosed
- Loss of personal items
- Services arranged directly by client or agent
Liability is limited to the value of services purchased.
13. Force Majeure
Includes: Natural disasters, political unrest, pandemics, road closures, supplier collapse.
Solutions offered:
- Future credits
- Date change
- Adjusted itineraries
Cash refunds depend on supplier policies.
14. Data Privacy (GDPR Compliant)
See Ghana DMC will:
- Protect all client data
- Use information strictly for tour operations
- Never sell or misuse personal data
Agent must also uphold international data protection standards.
15. Group Leader / Escort Policy
- FOC (Free of Charge) applies for groups of 20+ pax
- Leader must accompany group throughout
- University groups must include official faculty representative
16. Service Level Agreement (SLA)
Guaranteed by See Ghana DMC:
- Safe, clean, air-conditioned vehicles
- Licensed, trained drivers
- Certified tour guides
- Respect of maximum driving hours
- 24/7 emergency support
- Compliance with Ghana Tourism Authority rules
17. Responsible Tourism
DMC promotes:
- Cultural respect
- Eco-friendly operations
- Fair supplier engagement
- Support for local artisans and communities
18. Complaints & Escalation
1. Same-Day Reporting
Guide reports issue to Manager immediately.
2. Internal Escalation (24–48 hours)
Manager → HR Manager for investigation and resolution.
3. Post-Tour Complaints
Written complaint must be submitted within 3 days and acknowledged within 24 hours.
19. Marketing, Media & Brand Use
- Non-sensitive images may be used unless Agent opts out
- Agent may use DMC materials with permission
- All itineraries remain intellectual property of See Ghana DMC
20. Good Faith Partnership Clause
Both parties agree to:
- Cooperate
- Communicate honestly
- Resolve issues professionally
- Prioritize traveler experience
- Support long-term business relationship
21. Governing Law
These terms are governed by the laws of The Republic of Ghana.
Disputes shall be resolved by negotiation, mediation, or arbitration.
For a signed copy of these Terms & Conditions, or for any questions regarding these terms, please contact sales@seeghanadmc.com.